Your Position: Home >

Customer Service

Customer Service

 

For purchases made from Smatree


30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged Smatree product and receive a full refund for ANY reason. 

 

18-month warranty for quality-related issues

For 18 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND including the return shipping cost within the country of purchase. Reminder: Be sure to use your product as directed. 


36-month warranty for quality-related issue

For 36 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND including the return shipping cost within the country of purchase. Reminder: Be sure to use your product as directed. 

  •  Free user support

Not sure how to get your Smatree product to work properly?

Contact support@smatree.com

Friendly support team for quick solutions.


  •  Limitations and notes
  1. To receive the 30-day money-back guarantee, you are responsible for the cost of shipping the product back to us as long as it’s not a quality-related issue. 
  2. Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price. 
  3. If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return. 
  4. For warranty details on our cases and screen protectors, please refer to the product’s detail page. 


          Friendly reminder:

When contacting us for help, be sure to have your Smatree product handy for troubleshooting!